Returns

• 30 days from the day it arrives.
• Unworn, undamaged, with any packaging it came in.
• Email hello@trinketory.com with your order number to start.
• Refunded to the original payment method once it reaches us.

Email hello@trinketory.com with your order number and which pieces are coming back. We will reply with the return address within one business day.

Please do not post anything back before you hear from us — parcels that turn up unannounced are much harder to match to an order.

Return postage is yours to cover if you have simply changed your mind, and we recommend a tracked service — until it arrives here it is still your parcel.

If the piece is faulty, damaged in transit, or is not what you ordered, we cover the postage both ways. Send a photo with your email and we will sort it out.

Once your return arrives and has been checked, we refund to the original payment method within five business days. How quickly it appears after that is up to your bank, which is usually another few days.

Original shipping is refunded only where the piece was faulty or incorrect.

We do not process direct swaps — small runs mean the colourway you want may not still be here by the time yours arrives back. Return the original for a refund and order the one you want whenever suits you.

Nothing on this page limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded: you are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they are not of acceptable quality. The 30-day window above is what we offer on top of that, for changes of mind.